One in four modern customers is willing to pay up to 10% more for great customer experience and service. However, optimizing your customer experience is the strategy that will drive business benefits in the long run, transforming your leads into loyal customers, and boosting the conversion rate along with repeated purchases.
The Best Practices for Customer Experience Optimization
Here is what we can do together to switch to a better customer experience.
Move to a more suitable CMS
There are several content management systems (CMS), and each of them can be perfectly tailored to your business needs. Being highly proficient with Magento, we can also help you with moving your eCommerce store to a more suitable CMS.
Moving your frontend to a progressive web application (PWA) is one of the best ways to improve the loading speed, achieve better design flexibility and create room for further customer experience optimization.
Sometimes, fixing this only problem is enough to reboot the customer experience your store delivers. Let’s get started with an in-depth audit to suggest the most winning solutions for your website loading speed optimization.
How Idea In You Can Help with Customer Experience Optimization
Customer experience audit
As the name suggests, this service implies finding the stumbling blocks your customers face when interacting with your website.
Customer behavior analysis
Would you like to know how exactly your customers behave when landing your website? Let’s unlock the pattern and find the valuable insights for further design strategies development.
After becoming well-aware of the stumbling blocks and other issues your customers may face, we can help you with fixing each of them step by step to run your eCommerce project pitfall-free.
Sometimes, creating a new UI/UX solution from scratch is more reasonable than troubleshooting. In any case, we will suggest the most winning customer experience optimization tactic for your store.
Our Provide Such Services
We Offer a Wide Variety of IT Services
Work with Customers
eCommerce is the industry with the highest security vulnerability rate. 32,4% of all online attacks are attacks on eCommerce websites, and this figure is pretty enough to strengthen your store protection right now.
The global eCommerce market is expected to reach $7.4 Billion in sales by 2025. Right now, eCommerce startup initiators are welcome to join a hot and trendy niche with great growth projections.
The first impression your eCommerce website makes is always visual - it takes only 3 seconds for the brain to process an image and develop an impression that would be hard to change.
Custom Web App Development
Idea In You is a development company with up-to-date expertise and hands-on experience in creating outstanding software solutions for the eCommerce and fintech the industry.
The usage, coverage, and engagement in mobile applications are growing each year, especially those created for online shopping.
Work with Customers
Customer Experience Optimization
One in four modern customers is willing to pay up to 10% more for great customer experience and service.
If you have an innovative idea on how to revolutionize the growing industry of fintech, you are at the right place to get started.