One in four modern customers is willing to pay up to 10% more for great customer experience and service. However, optimizing your customer experience is the strategy that will drive business benefits in the long run, transforming your leads into loyal customers, and boosting the conversion rate along with repeated purchases.
The Best Practices for Customer Experience Optimization
Here is what we can do together to switch to a better customer experience.
Move to a more suitable CMS
There are several content management systems (CMS), and each of them can be perfectly tailored to your business needs. Being highly proficient with Magento, we can also help you with moving your eCommerce store to a more suitable CMS.
Moving your frontend to a progressive web application (PWA) is one of the best ways to improve the loading speed, achieve better design flexibility and create room for further customer experience optimization.
Sometimes, fixing this only problem is enough to reboot the customer experience your store delivers. Let’s get started with an in-depth audit to suggest the most winning solutions for your website loading speed optimization.
eCommerce is the industry with the highest security vulnerability rate. 32,4% of all online attacks are attacks on eCommerce websites, and this figure is pretty enough to strengthen your store protection right now.